To return the product
Below are the important conditions for returning the product.
Within 14 calendar days from the day of product delivery, you can:
Change the product to another.
Get back the money paid for the product.
When returning goods, the buyer must complete an electronic return form.
If you cannot send with Omnivas parcel using our form, you can also send via Latvian Post or another courier to our address:
Product return address: “ENZO” store, Brīvības iela 372, T/C Alfa
Tel. + 371 2 9863647
We will be waiting for your returned product. As soon as we have received your shipment, we will notify you via SMS.
Please note: Goods are accepted only in accordance with all returns, i.e. :
Exchanges or returns must meet the following criteria:
the returned item must be in the original packaging;
it is possible to return no later than 14 days;
the product must be unworn and undamaged;
the product must be in the form received (untorn labels, untorn packaging, etc.);
the returned product must be in the original package in which it was received.
The seller undertakes to refund the purchase of the product within 14 days in accordance with the procedures prescribed by law, after a proper inspection of the product that meets the above criteria.
We may refuse to return the product to you if changes have been made to the appearance of the product or packaging that do not pass product inspection, including damaged labels, torn protective films, obvious clothing damage, damaged product, etc.
By placing an order, you agree to the exchange and return policy.
ACCEPTANCE OF GOODS, OBLIGATIONS OF THE BUYER
When purchasing goods remotely or for home delivery using courier services, the consumer must exercise the right to inspect the goods. If the consumer has accepted the shipment and has not submitted a claim to the courier or the seller within one working day, it is considered that the shipment has been delivered without external and internal defects. Thus, the consumer must bear the possible risk of damage to the product.
6.3591 of the Civil Code. The article states that if the carriage of goods provided for in the consumer sales contract and the seller sends the goods to the buyer, the risk of accidental damage to the goods passes to the buyer when he or someone other than the carrier accepts the goods. If the goods are delivered to a carrier chosen by the buyer and the seller has not offered such delivery, the risk provided for in this clause passes to the buyer when the goods are handed over to the carrier. Thus, if the received goods are not properly checked during acceptance, the consumer risks bearing the consequences of the defects of the purchased goods.
If, as a result of product damage, the product cannot be sold at a later date for the same price without infringing the other Buyer’s right to purchase a new and unused product, such products can only be returned by mutual agreement (for example, if you agree to compensate for wear and tear).
If a quality product is exchanged for another product or returned, the buyer will not be reimbursed for shipping costs (the cost of returning the product by mail).
Upon receipt of a defective product, the customer must prove it within 1 day by submitting a photo of the received product or its label, and the seller undertakes to replace the product completely free of charge, without incurring additional costs to the customer.
Upon receipt of the returned product, the money is transferred to the buyer within 14 (fourteen) calendar days. If the returned item meets all the return criteria, the money is transferred to the buyer.
If the product does not meet the return requirements, we will send it to the nearest omniva.lv terminal according to your address, notifying you by e-mail or call.
6.22811. Article Legal consequences of opting out
Exercising the consumer’s right of withdrawal terminates the obligations of the parties to perform a contract or an off-premises contract or to conclude a remote contract or an off-premises contract if the consumer has submitted an offer to conclude it.
The trader shall reimburse the consumer in full without delay and at the latest within fourteen days from the day on which he received the notice of cancellation of the order, including the delivery costs paid by the consumer. When returning all sums paid to the consumer, the merchant must use the same payment method that the consumer used to pay the merchant, unless the consumer has expressly agreed to a different method and the consumer incurs no other additional costs.
The trader is not obliged to compensate the consumer for any additional costs incurred when the consumer clearly chooses the cheapest conventional delivery methods offered by the trader.
The trader may not refund the sums paid to the consumer until the goods have been returned to the trader or until the consumer provides proof that the goods have been sent to the trader, whichever is earlier, unless the trader is under a contractual obligation to take back the goods.
The consumer must send or transfer the goods to the trader or another person authorized by the trader immediately and no later than fourteen days after the day on which the trader is notified of the refusal, unless the trader has a contractual obligation to withdraw the goods.
The consumer shall bear only the direct costs of returning the goods, unless these costs are covered by the trader under the contract or unless the trader has duly informed the consumer that these costs are borne by the consumer.
If the goods were delivered to the consumer’s place of residence at the time of the conclusion of the contract, the trader must collect the goods at his own expense, when the nature of the contract does not normally allow the goods to be returned by post.
The consumer is only responsible for the decrease in the value of the goods resulting from actions that are not necessary to determine the nature, characteristics and operation of the goods. The consumer is not responsible for the decrease in the value of the goods if the trader has not provided the consumer with information about the right to withdraw from the contract in accordance with Article 6.2287 of this Code. Clause 1, subsection 7 of the article.
A consumer who refuses the contract pursuant to Article 6.22810 of this Code. In the case provided for in clauses 9 or 10 of the article, the trader is compensated in proportion to the services provided until the consumer notifies the trader of the refusal. The amount to be paid by the consumer to the trader is calculated in proportion to the value of the services provided, based on the total price specified in the contract. If the total price is excessive, the proportional amount is calculated based on the market value of the services provided.
The consumer will not be reimbursed for the services provided or delivery during the compensation period, if:
1) the trader has not provided the consumer with information on the right to withdraw from the contract in accordance with Article 6.2287 of this Code. Clause 1, subsection 7 or 6.2287 of this Code. Clause 1, Clause 9, which the consumer must pay – reasonable costs to the trader in accordance with Clause 9, or
Law: No. XII-2756 (from 18.11.2016)
(TAR, 2016, No. 2016-26960)
2) the consumer has not expressed a clear request to start the refusal period in accordance with Article 6.22810 of this Code. Article 9 or 10.
The consumer’s right to withdraw from the contract cannot result in other costs for the consumer that are not provided for in this article or in Article 6.22812 of this Code.
If the consumer uses the right to refuse the distance contract or the conclusion outside the premises of the company, the additional contracts are automatically terminated without incurring any costs to the consumer, except for this article or 6.22812 of this code. The costs provided for in Article.
Ancillary contracts are contracts under which the consumer purchases goods or services in connection with a distance contract or an off-premises contract, and those goods or services are supplied by a merchant or another person under a contract with the merchant. The consumer must immediately notify the other party in writing about the termination of the supplementary agreement and provide detailed information about the cancellation of the distance agreement or off-premises. A separate notification of the consumer is not required in cases where an additional contract has been concluded with the same merchant who was notified of the refusal in accordance with Article 6.22810 of this Code. Article.
ALSO, ACCORDING TO ARTICLE 7 OF THE CIVIL CODE, THE CONSUMER HAS THE RIGHT:
A BUYER WHO WAS SOLD A GOOD OF UNSATISFACTORY QUALITY HAS THE RIGHT, AT HIS CHOICE, TO 6.338 OF THIS CODE. WITHIN THE PERIOD SPECIFIED IN ARTICLE:
1) DEMAND THAT THE SELLER FIX THE DEFECTS OF THE PRODUCT (REPAIR THE PRODUCT) FREE OF CHARGE;
2) REQUEST THAT THE SELLER REPLACE THE ITEM OF BAD QUALITY WITH AN ITEM OF ADEQUATE QUALITY FREE OF CHARGE;
3) REQUEST THE SELLER TO REDUCE THE PRICE APPROPRIATELY;
4) UNILATERALLY TERMINATE THE AGREEMENT AND REQUEST A REFUND OF THE PRICE PAID.
The buyer does not have the right to cancel the contract if the product defect is insignificant.
6.363. Clause 8 of the Article.
Out-of-court settlement of the dispute
LINK TO ELECTRONIC DISPUTE RESOLUTION PLATFORM: EC.EUROPA.EU/ODR/
The right of consumers to use out-of-court complaint and appeal procedures in resolving disputes between the seller and the consumer (CC 6.2287str. 16 p.).
The buyer, who believes that his rights have been violated, must contact the Seller in writing and state his claims no later than three months from the day of the violation. Within 14 days, the seller must consider the request free of charge and provide a detailed, justified written answer based on the documents. If the problem cannot be solved, the Buyer has the right to appeal to the consumer dispute settlement body outside the court (State Consumer Rights Protection Service, address Brīvības iela 55, Rīga, LV-1010, www.ptac.gov.lv/lv) or the court.